Dear Patient, Our physicians and support staff would like to take this opportunity to welcome you to your medical home. As your partners of health care, we look forward to serving you. We hope that together, we can build a relationship that will ensure you receive the highest quality care. In order to maximize your benefits, it is very important that you familiarize yourself with the different process in place as well as policies outlined in this section. Our courteous staff will be happy to answer any questions you may have. We are working to make health care safety a priority. You as the patient can play a role in making your care safe be becoming an active, involved informed member of your health care team.
Please bring all of your medications to all your office visits, if not a complete list of all medications will be acceptable. The list should include all prescribed medications, over the counter medications when appropriate, doses and frequencies and any natural remedies or herbal products being taken.
INVOLVEMENT IN YOUR HEALTHCARE
Everyone has a role in making healthcare safe. Our physicians, Nurses and technicians are working to make your health care safety a priority. You, as a patient, can play a vital role in making your care safe by becoming an active, involved and informed member of your healthcare team. So SPEAK UP.
S : Speak up if you have any questions or concerns and if you don't understand, ask again.
Office visits are meant to protect your health safety, to ensure the effectiveness of your treatments and to check for any side effects from your medications. Your specific wellness needs will determine the frequency of your office visits. Once you and your doctor determine your wellness needs, all medications will be prescribed according to the next scheduled office visit. Frequency of Office visits:
SELF MANAGEMENT OF DIABETES AND HYPERTENSION
We ask all patients with diabetes and or hypertension to record blood sugars and blood pressures at home as instructed by their physician, and to bring in the logs for review at each clinic visit. This will help in the management of these conditions.
Patients are encouraged to contact the clinic by electronic communication through our patient Web portal with any questions or concerns. Messages or appointment requests sent to the staff will receive a response within the same day. While the goal is to return call on the same day, there needs to be adequate time for the doctor to review the chart. Electronic communication received after 3:30 p.m. will be returned the following day.
To make your first experience with Helotes Medical Clinic a pleasant one, please download and complete the following forms (if applicable) by the time of your first visit. This will assist our staff in making sure we have all the necessary information in time for your appointment.
12002 Bandera Road, Suite 111, Helotes, Texas 78023 | Phone: 695-9002